Frequently Asked Questions

What is Associa Cares?

Associa Cares is the charitable affiliate of Associa. It is a 501(c)(3) charity with the goal of providing financial assistance for people who lose their residence due to natural or man-made disasters.

What type of disasters does Cares help with?

Associa Cares goal is to provide assistance to individuals who experience damage or loss of their residence due to a natural or man-made disaster. Our goal is to provide financial grants to assist those whose home, apartment or condominium has been damaged by events like fire, flood, tornados or another qualifying event.

Do I need to be a client of Associa to apply for assistance?

No, Associa Cares provides support for qualified individuals regardless of if they reside in an Associa managed community or not.

How do I apply for assistance?

Applying for assistance is easy. You will be required to fill out a form and provide information that the Cares committee can use to verify the event and your qualification. Please follow these steps:

How do requests get processed?

The request and supporting documents are sent to the National Committee for a vote. If approved by a majority vote, you will be contacted by a committee member to verify where the funds should be sent. If your request is not approved, you will be promptly notified by a committee member.

The request process typically takes 10-14 business days from the time we receive your request and back-up documentation to the time the monetary assistance is mailed to the recipient. It sometimes takes longer, but we strive to have everything turned around as quickly as possible.

Do medical, financial or other issues qualify for Associa Cares assistance?

Unfortunately, at this time Associa Cares is unable to help persons who are in financial need due to personal or medical issues. The only exception is if the issue is due to a natural or man-made disaster. If you are unsure if your request qualifies, please do not hesitate to email your request to

Is my donation tax deductible?

Donations to Associa Cares are tax deductible for purposes of federal income tax.

Does Associa Cares provide assistance outside of the United States?

Associa Cares is able to provide assistance to events that occur outside the United States, provided the event would otherwise qualify for disaster assistance under the Cares mission.